Our refund process depends on where you purchased your subscription.
We allow refund requests made within 30 days of your purchase of an annual subscription, or 14 days if you have purchased a monthly subscription.
If you purchased a subscription through:
Dipsea Website:
Dipsea Website:
You can request a refund of your subscription through our Refund System here. (https://www.dipseastories.com/account/refund/)
iTunes App Store:
iTunes App Store:
To request a refund for a Dipsea subscription that has been purchased through the App Store on an iOS device, you must contact Apple directly. Unfortunately, Apple does not provide Dipsea with the ability to process refunds. Only Apple can process refunds for purchases made through an Apple iTunes account.
To request a refund from Apple, contact the Apple Customer Support team directly through the following steps:
Select your device
Select "Subscriptions & Purchases"
Click on “Request a Refund”
Once here, you'll sign into your Apple account to contact Apple and request a refund
These instructions apply to annual and monthly subscription plans.
Google Play Store:
Google Play Store:
You can contact Play Store customer support directly through your Android device by following the steps below:
Open a mobile browser (like Chrome).
At the top, enter play.google.com.
Tap Menu >> Account >> Purchase History.
On the order, select Request a refund or Report a problem and choose the option that describes your situation.
Complete the form and note that you would like a refund.
You will see a message saying "Thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to 4 business days.
If you run into any trouble, this Google Play help article includes additional details for requesting a refund from a computer or Android device.