All Collections
How To's
I purchased a subscription, but am unable to unlock any stories!
I purchased a subscription, but am unable to unlock any stories!

Learn how to listen to all of our content after purchasing a subscription.

J
Written by Josephine
Updated over a week ago

First, let's double check what email address you used to log in.

You might have signed in with Apple/Facebook/Google sign in (rather than entering an email/password), which may be linked to a different email address.

Check by going to Discover >> Account Icon in upper right corner >> Manage Subscriptions, it will show the email address you used to sign in.

If you are still having issues, feel free to reach out to us at support@dipseastories.com.

Did this answer your question?